The following is a list of some terms and conditions you must agree to if you choose to make use of any services we offer. This is not an exhaustive list, it simply covers some commonly asked questions:
Due to the current COVID-19 situation, all consultations are taking place by video meeting (unless explicitly agreed otherwise in advance)
Scripts are usually sent to a pharmacy, and a time-frame of around 2 weeks is usual at the moment due to the COVID-19 situation. If speed and reliability are of essence, consider requesting for the doctor to use the Pharmacierge service, which may incur higher charges due to their enhanced services, but is usually more reliable than standard post via local chemist.
Appointment confirmation letters are provided for initial psychiatric assessments only, and take on average 2 weeks to prepare. These are very brief 1-page letters, and only confirm your appointment/diagnosis/treatment plan.
If you’re interested in a specific letter, report, or consideration of a specific script, you must let us know prior to the appointment as it may require a different service/fee.
Practitioners cannot discuss questions (for example, regarding treatment dosage) outside of appointments. To speak with your doctor after the consultation, contact the admin team to book a short follow-up appointment.
A standard 48-hour cancellation/rescheduling policy applies. Appointments cancelled or rescheduled within 48 hours will incur the full fee.
A diagnosis cannot always be established in a single appointment, and treatment plans can vary. In some cases, diagnosis may require multiple appointments and external referral for scans / blood tests / input from other types of specialists.
The quoted appointment length is not a measure of face-to-face time with the doctor. For example, a 1-hour appointment typically involves around 45 minutes of face-to-face time, with the rest used by the doctor for essential administration related to the appointment, including: consideration of issues raised, preparation of script or treatment plan, etc.
